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Legal Warning

1- Legal information and acceptance.

The provisions set herein govern the use of the service of the web portal (hereinafter “Portal”) that INSTITUTO VASCO DE FERTILIDAD S.L. makes available to the users at https://www.ivfdonostia.com/. INSTITUTO VASCO DE FERTILIDAD S.L. is holder of the website www.ivfdonostia.com.

INSTITUTO VASCO DE FERTILIDAD S.L. has its registered office at Begiristain Doktorea Pasealekua, 121, 20014 Donostia, Gipuzkoa., Spain, and Tax Identification Number B-95575874.

This website is aimed to all whom are in search of information regarding assisted reproduction and its treatments. Both Patients and health professionals from INSTITUTO VASCO DE FERTILIDAD S.L. dispose of their own Personal Area.

All information contained herein has been created, and is periodically revised, by an editorial team comprising our physicians and biologists.

Accessing the website is free of charge, except for the connection costs through the telecommunication network supplied by the internet provider. Specific services are exclusive to our customers and are therefore restricted.

The use of the Portal grants the status of Portal Users (hereinafter the “User”) and implies the acceptance of all conditions set forth herein. The service provided by the Portal is limited to the duration the User maintains connected to the Portal or to any of its services provided by the aforementioned Portal. Hence, the User must carefully read the outlined Legal Notice whenever using the Portal, as both the Portal and its terms of use may be subject to change.

Some services, which are accessible for internet users or are exclusive to clients of INSTITUTO VASCO DE FERTILIDAD S.L. may be subject to particular conditions, regulations and instructions that, if such be the case, may complete and/or modify this present Legal Notice, which ultimately must be accepted by the User before providing the service.

2. Intellectual and industrial property.

The content of the Portal, understanding as such texts, images, graphics, icons, technology, software, links and other audiovisual or audio content, as well as its graphic design and source code (hereinafter the “Content”), are property of INSTITUTO VASCO DE FERTILIDAD S.L. or third parties; however, no exploitation right recognised by applicable legislation governing such matter shall be construed as ceded to the User, except those cases deemed strictly necessary for the use of the Portal. Thus, the reproduction, distribution, public communication and transformation, in part or in whole, without the express permission of INSTITUTO VASCO DE FERTILIDAD S.L. is prohibited.

INSTITUTO VASCO DE FERTILIDAD S.L. or third parties are the holder of brands, trade names and distinguishing signs; the access to the Portal shall not deem to entitle any right over brands, trade names and/or distinguishing signs.

3. Terms of use of the portal.

3.1 General

The User is obliged to make a right use of the Portal in compliance with the law and the present Legal Notice. The User shall be liable for any damages sustained by INSTITUTO VASCO DE FERTILIDAD S.L. or third parties, which may be caused as a result of non-compliance of the aforementioned obligation. 

The use of the Portal with harmful purposes to goods or interests or any other that may overload, damage or disable the network, servers and computer equipment (hardware) or products and programs (software), property of INSTITUTO VASCO DE FERTILIDAD S.L. or third parties, is prohibited.

3.2 Contents 

The User commits to utilise the Contents in compliance with the law and the present Legal Notice, as well as with all other conditions, regulations and instructions that may be applicable in accordance with the provisions of clause 1.

The User, in accordance with current legislation, shall refrain from: Reproducing, copying, distributing, make available and public, transforming or modifying such Contents except in cases authorised by law or with express consent by INSTITUTO VASCO DE FERTILIDAD S.L. or by whom, if such be the case, holds the rights of exploitation.

Reproducing or copying Contents for private use, such as Software or Databases, in compliance with current legislation in matter of intellectual property, as well as communicating publicly or making available to third parties whenever these acts necessarily entail the reproduction by the User or a third party.

Remove and/or reuse all or any substantial part of the constituent Contents of the Portal, as well as the databases INSTITUTO VASCO DE FERTILIDAD S.L. makes available to the Users.

3.3 Data collection form 

Without prejudice to the provisions of clause 5 of the aforementioned Legal Notice, the use of certain services or claims to INSTITUTO VASCO DE FERTILIDAD S.L. are conditioned prior to the completion, in each case, of the corresponding User registration.

All data provided by the User by means of the forms of the Portal must be true. 
The User guarantees the true nature of all Data he may provide and shall keep it up to the date so that it reflects, in every moment, the real status of the User. The User shall be, at all times, solely responsible for misrepresentations and damages sustained by INSTITUTO VASCO DE FERTILIDAD S.L. or third parties caused by the information provided.

3.4. Adding links to the Portal 

Internet Users who wish to enter links from their own websites to the Portal shall comply with the conditions set forth herein. However, the ignorance of the aforementioned conditions shall not absolve of the liabilities deriving from the Law:

  • The link shall only connect to the home page of the Portal without reproducing it in any manner (inline links, texts, graphics, etc.) prior request and authorisation.
  • In accordance with the legislation in force at any moment, it is under any event forbidden to establish frames of any type that may envelop the Website or permit the screening of its Contents via other internet addresses than those of the Website and, in any case, when they are jointly screened with contents other that those of the Website in such way as to: (I) it actually or potentially result in error, confusion or deceit among users as to the true nature of the service or Contents (II) it may constitute an act of unfair comparison or imitation; (III) exploit the reputation of the national brand and prestige owned by INSTITUTO VASCO DE FERTILIDAD S.L.; or (IV) incur in any other form of activity forbidden by law.
  • The website bearing the link shall not incur in any type of false, inaccurate or incorrect statement upon INSTITUTO VASCO DE FERTILIDAD S.L., its partners, employees, clients nor the quality of the services it offers.
  • In no event will the page bearing the link state that INSTITUTO VASCO DE FERTILIDAD S.L. has given its consent to the use of the link or that it sponsors, collaborates with, verifies or supervises the services of the sender, other than having it expressly obtained prior written notice.
  • The use of any denominative, graphic or mixed brand or of any other sign characteristic of INSTITUTO VASCO DE FERTILIDAD S.L. within the senders website is forbidden, except for those cases permitted by Law or expressly authorised by INSTITUTO VASCO DE FERTILIDAD S.L., as long as in such cases, and in the manner established in the present clause, a direct link to the Portal is permitted.
  • The website bearing the link shall be compliant with the law and in no event shall it redirect to own content or content from third parties that: (I) may be illegal, harmful or contrary to morals and not accepted ethically (pornography, violence, racism, etc.); (II) lead or may lead to the misconception of INSTITUTO VASCO DE FERTILIDAD S.L. supporting in any manner ideas, manifestations or expressions – legal or illegal – from the sender; (III) that may be inappropriate or irrelevant for INSTITUTO VASCO DE FERTILIDAD S.L. in terms of location, content and theme of the sender’s website.

4- Exclusion of liability

4.1 Information

Accessing the Portal does not entail any obligation by INSTITUTO VASCO DE FERTILIDAD S.L. to check the veracity, accuracy, sufficiency, suitability, completeness and information provided by the aforementioned Portal. The website’s content is of general nature, and does not constitute, in any way, a provision of professional services and thus proves to be insufficient to make personal decisions or of any other kind on the part of the User.

INSTITUTO VASCO DE FERTILIDAD S.L. will not be liable for any decision taken based on information provided by the Portal nor damages caused by the User or third parties due to actions based solely on information obtained from the Portal.

INSTITUTO VASCO DE FERTILIDAD S.L. shall also not be liable for the use of the Portal made by minors in cases where its content may be susceptible of disturbing them.

4.2 Service Quality 

INSTITUTO VASCO DE FERTILIDAD S.L. shall not be obliged to control the presence or absence of viruses or other elements that may damage computers. The User shall be responsible, at all times, for the availability of appropriate tools for the detection and deletion of harmful computer programs.

INSTITUTO VASCO DE FERTILIDAD S.L. shall not be liable for any damage caused to the Users’ or third parties computer equipment during the provision of the Portal’s service.

4.3 Service Availability 

The access to the Portal requires the services and supplies of third parties including the transport through communication networks of which the reliability, quality, continuity and operation cannot be controlled by INSTITUTO VASCO DE FERTILIDAD S.L. Thus, services provided through the Portal may be suspended, cancelled or remain inaccessible, prior to or during the provision of the service of the Portal.
INSTITUTO VASCO DE FERTILIDAD S.L. shall not be liable for damages of any kind on the User caused by network failure or disconnection, such as the suspension, cancellation or interruption prior to or during the provision services by the Portal.

4.4 Content and services linked through the Portal 

The access service to the Portal includes technical devices of linkage, directories and search engines which may allow the User to access other websites and internet portals (hereinafter, “linked Websites”). In such cases, INSTITUTO VASCO DE FERTILIDAD S.L. shall act as provider of brokerage services in accordance with article 17 from the Spanish Law 34/2002, from 12 July, on Services of the Information Society and E-commerce (LSSI) and shall only be liable for content and services provided in liked websites to the extent of the wrongfulness known by it and in the event of not having disabled the link with due diligence. Should the User take the view of a linked website containing illegal or inappropriate content, he may inform INSTITUTO VASCO DE FERTILIDAD S.L. in accordance with the procedure and effects established in clause 6, but under no circumstance shall this notification impose any obligation to remove the aforementioned link.

Under no circumstance shall the existence of linked websites presuppose the existence of agreements with the holders thereof nor recommendation, promotion or identification of INSTITUTO VASCO DE FERTILIDAD S.L. with statements, contents or services provided.
INSTITUTO VASCO DE FERTILIDAD S.L. has no knowledge of the contents and services from the linked websites and, therefore, does not accept any liability for any damage resulting from wrongfulness, quality, outdated versions, unavailability, error and uselessness of the contents and/or services of the linked websites or any other damage not directly attributable to INSTITUTO VASCO DE FERTILIDAD S.L. 

5. Notice of unlawful or inadequate activities

In the event of the User or other Internet users being aware of the linked Websites hosting illegal, harmful, degrading, violent or not ethically approved content, the User may contact INSTITUTO VASCO DE FERTILIDAD S.L. providing the following data:

Personal data of the informant: name, address, phone number and e-mail; 
State of facts revealing the illegal or inadequate nature of the linked Website;
In the event of violation of rights, such as intellectual and industrial property, the personal data of the holder of the violated right when being a different person than the informant. Additionally, proof of the entitlement of the holder of the rights must also be provided and, if such be the case, with evidence of acting on behalf of the holder when being another person than the informant;
An express declaration that the information contained in the claim is accurate.

The reception by INSTITUTO VASCO DE FERTILIDAD S.L. of the foreseen communication contemplated in this clause, and pursuant to Spanish Law on Services of the Information Society and E-commerce, shall not imply effective knowledge of the activities and/or contents given by the informant.

Additionally, proof of the entitlement of the owner of the rights must also be provided and, if such be the case, with evidence of acting on behalf of the holder when being another person than the informant and express declaration of the information set forth in the claim being accurate.

The reception by INSTITUTO VASCO DE FERTILIDAD S.L. of the foreseen communication contemplated in this clause, and pursuant to Spanish Law on Services of the Information Society and E-commerce, shall not imply effective knowledge of the activities and/or contents given by the informant.

6. Website updates and modifications

INSTITUTO VASCO DE FERTILIDAD S.L. reserves the right to update, modify or delete any information contained in its website, as well as to modify the settings or presentation thereof, without notice and without being liable for it.

7. Legislation and applicable jurisdiction

Generally, the relationships with our clients, derived from the provision of services contained in our website, are subject to Spanish legislation and jurisdiction.

8. Quality policy statement

INSTITUTO VASCO DE FERTILIDAD S.L., company aimed to provide medical services for gynaecological and reproductive treatments and counselling, has the following fundamental strategic goals:

  • To make our patients achieve an utmost level of satisfaction by providing a service according to their expectations and needs, personalized patient care, as well as high pregnancy success rates in all offered treatments.
  • To maintain a management system based on continuous improvement, both in our internal processes management and in the provision of services.
  • To comply with regulations applicable to all the company’s activities and to all our client’s requirements.
  • To engage our personnel’s and collaborators’ commitment regarding the implementation of quality in all our services and processes.

This policy -aimed to achieve the aforementioned objectives- is based on several fundamental principles, which are materialized in the following actions:

  • To establish, institute and maintain an effective Quality Management System – planned and developed altogether with the other functions of the Executive Management.
  • The Executive Management and the personnel’s commitment are to ensure being familiar with the objectives and quality policy. Likewise, this policy must be up to date and disseminated at all levels in the company.
  • To ensure all human, technical, training and financial means needed to achieve the objectives set, including those related to quality.
  • To support with evidence and proves, the results of the company’s services with reference to the requirements of the quality management system.

Therefore, the Management Board of INSTITUTO VASCO DE FERTILIDAD S.L. assumes to correctly apply and maintain the quality management system established by the company, which will be ensured among its clients and patien